Leveraging our 40+ years experience in the industrial gas business, we focus on the needs of the customer to give visibility of timely delivery of product as well as enhanced communication. We then take the additional step of providing customized customer cost information to help our customers enhance their profitability. Being cost efficient, transparent, and data driven is hallmark of our service.
Our equipment is consistently monitored in order to collect data that allows us to improve customer performance and reduce overall costs to serve. Examples of big data usage include for route optimization, equipment maintenance scheduling, and fuel efficiency. Our belief is that big data should be an enabler for greater customer satisfaction and employee performance. We use this information in conjunction with our customers to create a seamless improvement mentality.